FAQs


"We don't need a feedback form to fill in as you can tick all the boxes as Fantastic! You do a great job in so many respects. There has to be a reason why we were all in such high spirits for every moment of the trip. Our ride guides enthusiasm for cycling is an inspiration. Never did I feel like a geriatric cyclist of the weaker sex! Any woman thinking of cycling France, Italy or Spain should be queuing up for one or more of your tours. Michelle you made us all feel like pro cyclists in the support you gave us. Something between a soigner and a mother hen. The hotels offered charm and comfort and their locations were perfect. The riding was the high point for me not least because it meant I could eat lots! But it was also fun seeing the Criterium du Dauphne and the final day's Sportif was a great challenge. The way the rides built up over the ten days and your local knowledge was a great bonus. Rob also enjoyed seeing the rides and just generally taking part."  Sarah & Rob, Criterium du Dauphine

What is included in our Tours?

It's our commitment to delivering the ultimate cycling holiday experience that presents unforgettable riding where you are supported ALL the way, luxurious accommodation in hand picked locations we know intimately, superb cuisine offering a variety from home cooked specialties, picnics right through to 3 star Michelin restaurants and not forgetting attention to every detail and giving you the BEST service in the industry (hands down) that we are well known for.

View all our inclusions in our Whats Included page here or see the summary below:

  • Carefully selected, premium accommodation in great locations, that's our promise.
  • All tours guaranteed to depart.
  • The owner of procyclingtours will be your personal hosts and creators of your holiday, we don't use contractors.
  • We can guarantee the best service in the industry with one of the highest support staff numbers. Each tour will have one guide for every 3 - 4 clients
  • Quality and regional minimum 3 course dinners with carefully selected WINES on many nights during your holiday
  • Modern and very comfortable, executive 9 seater minivans, air-conditioned and fully equipped including WIFI, portable shower and change room. We choose to use vans instead of buses to allow for less transfer times and flexibility in our itineraries.
  • On-road coaching and professional guide support - all our guides are experts in their field. Your tour may include one or even all of our fully qualified and experienced nutritionist, masseur, cycling coach and soignier.
  • Pre trip training advice to make sure you get the best out of your cycling holiday.
  • Professional Soignier support - we carry your luggage, take care of your bike and hand you your room keys so all you have to think about off the bike is to simply relax, just like the pros do! 
  • Up to 1000 photos taken throughout your holiday.
  • Intimate group sizes up to 14 guests. We don’t use coaches, which enables us to explore each region properly and provide personalised support. TDF tours may be larger group sizes.
  • Delicious buffet breakfasts on ALL mornings and gourmet picnic lunches on selected days.
  • On road food supplements, drinks and vehicle support throughout your ride - you are NEVER left on your own or feel out of your depth at any time during your ride.
  • A welcome pack including a procyclingtours jersey, day bag and many other goodies
  • Bilingual guides
  • Flexible ride options each day, from very challenging to nice and steady.....or not at all
  • An offer of days off the bike to enjoy some sightseeing and embrace the culture of the areas we visited.

What fitness level is required for your trips?

It goes without saying, the more fit you are, the more you are going to enjoy your experience. that said, we find that many people gain a great sense of achievement as the trip progresses, gradually increasing their fitness and leaving the holiday in the best shape of their life. It’s not how many kilometres a week you ride, it’s how consistent you are with your preparation that makes the difference. We generally ride an average of 60 - 100km a day, and naturally fluctuates given the terrain and conditions. Remember in the alpes a 100km ride essentially means 50km of climbing, and more to the point, 50km of great descending!
 

Do you have a mechanic? What bike tools and equipment do I need to bring?

Whilst on tour, our vans are fully equipped with the necessary tools and essential spare parts that will enable you to continue on your way. Your tour will also have at least 1 mechanic on board. Our on road guides will always be on hand to get you back on the road. Spare parts can be purchased throughout the trip as required, including tyres, canisters, chains and so on. Naturally we can’t hold every part for every bike, however there are a number of conveniently placed bikes shops on route that can be called upon from time to time. It’s recommended to bring along a basic multi tool, some tubes, any unique spare spokes and cleats. ALL REPLACEMENT TUBES ARE FREE FOR ALL HIRE BIKES ON TOUR.

What if I cant ride the distance?

We encourage all riders to ride within their ability and most of all enjoy their riding. The beauty of coming on a procyclingtours is you never have to worry about whether you will make the distance. Our support vans are always on route to give you a helping hand. If you have had enough of a particular ride, we are there to bring you home. The night before each ride, we will talk with you individually about the ride options for the next day and what is best suited to you and your level of fitness. It’s all about flexibility at procyclingtours, and making sure you enjoy the day out!

Do we ride everyday? and do I have to ride every day and do you cater for partners?

We ride most days and we also include ‘rest’ days for recovery. Should you not wish to ride on any particular day that’s ok with us, after all its your holiday. We also generally ride in the morning leaving you to explore the beautiful towns and environs for the remainder of the day.

All of our tours also cater for partners who dont ride, or even social riders who may choose to ride a little each day or indeed not at all. Every tour itineray provides non riding options for each day with a lot of research put in to the 'things to do' in regions and towns that we visit. Rest assured, partners are not left waiting in the hotel room for their other half to return from a ride and are provided with an equally fantastic experience! Tell us what things interests your partner (ie arts, cuisine, walks, antiques etc) and we will always factor this into your chosen tour.

Can I hire a bike?

Lost in Transit or damaged? We suggest renting on or our new hire bikes.  For those who don’t want to travel with their own bikes we are thrilled to offer the latest BMC  road bikes for hire. Designed for comfortable road cycling, these 2013 bikes come with compacts or triple-butted extremely stiff alloy frame or carbon frame, carbon forks, your climbs and performance will be enhanced with either a compact or triple chain ring!

We also offer damage & theft insurance. This insurance covers the bicycle if it is stolen or damaged. Insurance is only $10 AUD a day, and is not obligatory. Full insurance terms and conditions are provided following the reservation of a tour and prior to you you finalising your hire bike option. We do not provide cover for 3rd party liability arising from hire bikes and therefore strongly recommend all clients to purchase travel insurance which generally covers for medical expenses, cancellation and 3rd party liability.

Our hire bikes are also equipped with spares, multitool, water bottle, saddle (or you may choose to bring your own) and helmet (if required) all at no extra charge.

What gearing do I need?

If you are planning on riding a standard 39/53 chain ring set-up on the front, we strongly recommend making sure your largest cog on the back is a 27 (count the amount of ‘teeth’ your largest cog has). Many of our clients also choose to have a triple chain ring placed on the bike before heading over. This then means you can run your normal cassette on the rear wheel and have a 30/34/52 ratio on the front. In any case, what you ride back home, will generally not be enough when riding in the mountains of europe. email us directly if you need any advice on your own requirements.

If you are considering a hire bike, rest assured that it is equipped with the right ratio of gears to get you up the most challenging of climbs!

How much luggage can I bring?

Due to the intimate nature of our tours, we ask our guests to limit their luggage to one medium sized suitcase bag and a day bag. Too often we hear our clients say they have brought along way too much and have little room to bring any memoriabilia or purchases home! Based on our years of travel experience, we provide clients with a list of suggested things to bring on tour as well as things to remember to do before leaving home.

What bike clothing will I need?

As we enter some of the highest regions in the alpes on certain tours, it’s important to bring a set of your warmest clothing, including arm warmers, wind stopper, water proof jacket, knee/leg warmers, shoe covers and good gloves. Of course we want the sun to shine everyday, but even so, descending from 2700m even when the sun shines, can be shivering experience without the right clothing. Don’t forget your shoes and helmet too. Note: helmets are compulsory on all procyclingtours holidays.

We will also supply you with a procyclingtours jersey, cap and socks, with the option to purchase other clothing items at reduced prices including knicks, vest, arms, legs.  A suggested packing list is supplied once you have booked with us.

Do I need travel insurance? Can you Help me?

Travel insurance is a requirement for each participant. procyclingtours will require a copy of your certificate no later than one month prior to departure.

We can also assist with all of your travel arrangements through our Australian based partner, Oliver Travel. Oliver Travel have the experience in arranging the unique requirements of travelling cyclists. Contact us at info@procyclingtours.com for more information.

When is final payment due?

Full payment is due no later than 90 days prior to your trip start date. Note your personal training program is only available once full payment has been received. Also a copy of your travel insurance certificate is required no later than 1 month prior to tour commencing.

What if I have to cancel my trip?

Please refer to our 'Terms and Conditions; located at the base of our website page to view our cancellation policy.

Any other questions?

Please don’t hesitate to contact us direct at info@procyclingtours.com. We look forward hearing from you.